Shipping policy

Shipping Policy

At FragTawny Mist, we understand that once you place an order, you expect it to arrive quickly and safely. We treat every shipment with priority and care.


Order Processing

All orders are processed within 24 hours of confirmation (excluding Sundays and public holidays).

Once your order is placed, you will receive:
• An Order Confirmation Email with your Order ID
• A Shipping Confirmation Email with your tracking details once dispatched

This allows you to stay informed at every stage of the journey.


Delivery Timelines

We partner with established and trusted courier networks to ensure efficient delivery across locations.

Estimated delivery times are as follows:
• Local Deliveries: 1–2 business days
• Regional Deliveries: 2–4 business days
• Interstate / Long-Distance Shipments: 3–7 business days

While most orders arrive within these timeframes, actual delivery may vary slightly depending on operational or logistical conditions.


Real-Time Tracking

Every order is shipped with a secure tracking ID. Once dispatched, you will receive a tracking link that allows you to monitor your package in real time until it reaches your doorstep.


Delivery Delays

Although we work closely with our logistics partners to maintain timely deliveries, occasional delays may occur due to:
• Weather disruptions
• Public holidays
• High shipping volumes
• Incomplete or incorrect shipping information

If your shipment is delayed, our support team will actively coordinate with the courier partner to resolve the matter as quickly as possible.


Address Accuracy

To ensure smooth delivery, customers are requested to provide accurate and complete shipping details at checkout. Orders with incorrect or incomplete addresses may experience delays or be returned to origin.

In such cases, re-shipping charges (if applicable) may apply.


Our Commitment

We are committed to delivering not just a product, but a seamless experience. From dispatch to doorstep, we ensure your order is handled with care and delivered as efficiently as possible.

For any shipping-related queries, our support team is always ready to assist.