Shipping policy
Shipping Policy
At FragTawny Mist, we understand that once you place an order, you expect it to arrive quickly and safely. We treat every shipment with priority and care.
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Order Processing
All orders are processed within 24 hours of confirmation (excluding Sundays and public holidays).
Once your order is placed, you will receive:
• An Order Confirmation Email with your Order ID
• A Shipping Confirmation Email with your tracking details once dispatched
This allows you to stay informed at every stage of the journey.
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Delivery Timelines
We partner with established and trusted courier networks to ensure efficient delivery across locations.
Estimated delivery times are as follows:
• Local Deliveries: 1–2 business days
• Regional Deliveries: 2–4 business days
• Interstate / Long-Distance Shipments: 3–7 business days
While most orders arrive within these timeframes, actual delivery may vary slightly depending on operational or logistical conditions.
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Real-Time Tracking
Every order is shipped with a secure tracking ID. Once dispatched, you will receive a tracking link that allows you to monitor your package in real time until it reaches your doorstep.
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Delivery Delays
Although we work closely with our logistics partners to maintain timely deliveries, occasional delays may occur due to:
• Weather disruptions
• Public holidays
• High shipping volumes
• Incomplete or incorrect shipping information
If your shipment is delayed, our support team will actively coordinate with the courier partner to resolve the matter as quickly as possible.
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Address Accuracy
To ensure smooth delivery, customers are requested to provide accurate and complete shipping details at checkout. Orders with incorrect or incomplete addresses may experience delays or be returned to origin.
In such cases, re-shipping charges (if applicable) may apply.
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Our Commitment
We are committed to delivering not just a product, but a seamless experience. From dispatch to doorstep, we ensure your order is handled with care and delivered as efficiently as possible.
For any shipping-related queries, our support team is always ready to assist.