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Shipping & Delivery

Last updated: 3 November 2026

We also confirm delivery details for each order on WhatsApp.

This page covers orders placed on our website. Orders placed on Amazon.in are shipped and handled under Amazon's own terms.

1. Where we deliver

We deliver within India only. We deliver to all Indian pincodes served by our courier partners; we check this when we confirm your order. Checkout asks for a 6-digit pincode; if your pincode is not serviceable, we will tell you on WhatsApp, and if you have already paid online we refund you in full.

Perfume contains alcohol and is flammable, so some couriers restrict it on certain routes (for example air routes). This can limit coverage or add time for some locations.

2. Processing and delivery time

Working days exclude Sundays and public holidays. These are estimates, not guarantees. During festive peaks couriers can be slower.

3. Delivery charges

Delivery is free on all prepaid orders. There is no delivery fee to pay. Prices are inclusive of GST and all taxes, and the total you pay is shown at checkout (and in the Razorpay payment window) before you pay.

4. Cash on delivery

Cash on delivery is not offered during the festive season (until 31 December 2026). All orders are prepaid, either online on the website through Razorpay or through a payment link we send on WhatsApp. We may introduce cash on delivery later, and we will update this page if we do.

5. Tracking

Once your parcel is dispatched we send you the courier name and tracking number on WhatsApp, and the courier may also send tracking updates by SMS. You can track it on the courier's website. If tracking has not moved for 3 working days, message us and we will follow up with the courier.

6. Getting your address right

• Please give a complete address with house or flat number, street, landmark, city, state and the correct pincode, plus a mobile number that will be reachable for the courier.
• Check your details in the WhatsApp confirmation. If something is wrong, tell us before the parcel is dispatched and we will correct it free of charge.
• After dispatch we may not be able to change the address. If a parcel cannot be delivered because of an incorrect address, see section 8.

7. Delays

Sometimes delivery takes longer for reasons outside our control, such as weather, strikes, local restrictions, courier backlogs or festive volumes. We will keep you updated on WhatsApp. If your order is significantly delayed beyond the estimate, you can ask to cancel it and receive a refund for anything not yet delivered (see Returns, Refunds & Cancellation).

8. Undeliverable or refused parcels

The courier makes 2 delivery attempts. If it still cannot deliver, or the parcel is refused, it is returned to us (return to origin). We will then contact you to either re-ship it or refund you.

• If the parcel came back because the address or phone number you gave was wrong or unreachable, the re-shipping charge is borne by you. We will tell you the amount before re-shipping.
• If a prepaid parcel is returned because of a wrong address or because you refused it, we refund the amount paid after deducting the forward and return shipping costs we incurred. We will tell you the exact amount before we process the refund.
• If the parcel came back for a reason that is our or the courier's fault, we re-ship it free of charge or refund you in full.

9. Damaged parcels

If the outer box looks badly damaged or leaking when it arrives, please take a photo before opening and tell us on WhatsApp. For damaged, leaking or wrong items, see Damaged or wrong items.

10. Questions

Message us on WhatsApp at +91 92112 27069 with your order ID, email anything@fragtawnymist.com, or see the Contact page. We are available Monday to Saturday, 10 am to 7 pm IST.