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Returns, Refunds & Cancellation

Last updated: 3 November 2026

If something is not right with your order, we want to fix it quickly. This page explains how. It covers orders placed on our website; orders placed on Amazon.in follow Amazon's return policy.

1. At a glance

2. Cancelling an order

Before dispatch: message us on WhatsApp at +91 92112 27069 with your order ID and the word "Cancel". If your order has not been handed to the courier yet, we cancel it free of charge. If you have not paid yet, nothing more is needed. If you have paid, we refund the full amount (see Refunds).

After dispatch: the parcel is already with the courier, so we usually cannot cancel it. Once it is delivered you can use the rules in sections 3 and 4. If a parcel is refused or cannot be delivered, see Shipping & Delivery, section 8.

We do not charge a cancellation fee unless we have told you about it before you placed the order.

3. Damaged, defective or wrong items

We always handle damaged, defective and wrong items. Perfume bottles are glass and liquid can leak in transit. If your order arrives damaged, leaking, defective, incomplete or with the wrong product:

1. Message us on WhatsApp within 48 hours of delivery with your order ID.
2. Send clear photos of the product, the box and the shipping label. An unboxing video helps us resolve it faster, but it is not mandatory.
3. Keep the product and packaging until we reply, in case the courier needs to collect it.
4. We review it and reply within 2 working days, then send a free replacement or give a full refund of the affected item, your choice, subject to stock for a replacement.

You will not pay any shipping cost for a damaged, defective or wrong item. If we need the item back, we arrange a reverse pickup through our courier partners at no cost to you.

This does not affect any rights you have under the Consumer Protection Act, 2019 or other Indian law.

4. Changed your mind or did not like the fragrance

Fragrance is personal, so we offer a limited change-of-mind refund. A refund is possible only if all of the following are true:

• the bottle is unopened, or has been used by no more than about 10 per cent (roughly a tenth of the liquid);
• you tell us and return it within 7 days of delivery; and
• it is returned with its box.

We inspect the bottle when it arrives and refund after inspection. To help us check, we may ask for a photo of the bottle showing the liquid level before you send it. Return shipping is paid by you for a change-of-mind return.

If more than about 10 per cent has been used and you simply did not like the fragrance, we cannot give a refund.

Not sure which scent to pick? The 8ml sampler pack lets you try them before buying full bottles.

5. Opened and used products

For hygiene and safety reasons, and as an extra protection for every customer, opened and used perfume cannot be returned. The only exceptions are (a) a product that is damaged, defective or not what you ordered (section 3) and (b) the limited change-of-mind rule in section 4 for a bottle used by no more than about 10 per cent. This does not affect your rights if a product is defective or not as described.

6. Refunds

• Method: refunds go back to the original payment method. For payments made online on our website, we issue the refund through Razorpay, our payment provider, to the same UPI account, card, bank account or wallet you paid with.
• When we start it: within 2 working days of approving a cancellation or a damaged-item claim, or of approving a return after inspection.
• When you receive it: usually within 5 to 7 working days after we start it, depending on your bank or payment app.
• We will message you when the refund is issued, with the refund reference number.
• If a payment was taken twice for the same order, or money was taken but the payment could not be confirmed, message us with your order ID: we check it with Razorpay and refund any extra amount in full.
• All orders are prepaid at present (cash on delivery is not offered during the festive season, until 31 December 2026), so refunds are always made to your original payment method.

7. If we cancel

We may cancel an order if the item is out of stock, the pincode is not serviceable, there was a clear pricing error, payment did not go through, or the order looks fraudulent. We will tell you why on WhatsApp, and refund in full anything you paid.

8. How to contact us

• WhatsApp: +91 92112 27069 (fastest; please include your order ID)
• Email: anything@fragtawnymist.com
• Hours: Monday to Saturday, 10 am to 7 pm IST

9. Not happy with our answer?

You can escalate to our Grievance Officer (details on the Contact page). We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

You can also contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or approach a consumer commission under the Consumer Protection Act, 2019.